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Terms & Conditions

Terms and Conditions

These Terms and Conditions govern your use of Sportaza Casino, a sports-themed online casino and sportsbook (the "Platform"). By using the Platform, you agree to be bound by these Terms and Conditions.

Acceptance of the Terms

  1. These Terms and Conditions form an agreement between you and Sportaza Casino (referred to as "we", "us", or "our") for your use of the Platform.
  2. Your access to and use of the Platform is subject to your acceptance without modification of these Terms and Conditions.
  3. By registering an account, depositing funds, participating in any gaming activity, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Eligibility Requirements

  1. You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Platform.
  2. Your registration details will be verified upon sign-up, and we may request proof of identity or address before allowing access to our services.
  3. We reserve the right to refuse service or close accounts if you fail to meet eligibility requirements.

Minimum Age Requirements

  1. The minimum age for using the Platform is 18 years old (or the age of majority in your jurisdiction).
  2. If you are under the age of 18, do not use our services.
  3. We encourage parents and guardians to be aware of children's online activities and restrict access if necessary.

Geographic Restrictions

  1. The availability of certain features or products on our Platform may vary depending on your location.
  2. Accessing the Platform from countries where it is prohibited by law is strictly forbidden.
  3. Upon registration, you will confirm that you are not restricted by local laws in accessing and using our services.

Account Registration Rules

  1. Each user account can be registered with one email address only (the "Account").
  2. Duplicate or fake accounts for the purpose of fraudulent activity or bonus abuse will result in account closure.
  3. Users may choose to register multiple Accounts if they are acting on behalf of a business, charity, or organization.

One-Account-Per-User Policies

  1. The one-account-per-user policy is designed to prevent fraud and bonus abuse.
  2. Multiple registrations for the purpose of obtaining additional bonuses or using different payment methods will result in account closure.
  3. If you attempt to register another Account while holding an existing active Account, all Accounts may be closed.

Identity Verification and KYC

  1. We may request proof of identity and address upon sign-up and as necessary during your use of our services.
  2. By submitting documents for verification, you agree that they are genuine and accurate.
  3. Failure to provide required documentation may result in account restrictions or closure.

Account Accuracy Obligations

  1. You must accurately maintain the information about yourself on file with us.
  2. We will rely upon your information as true, complete, and current unless we have reason to believe it is otherwise.
  3. Upon notification of any changes, you are required by law (and these Terms) to update this information promptly.

Account Security Responsibilities

  1. Your use of the Platform should be secure and private at all times.
  2. Passwords must not be shared with anyone, including friends or family members, as they could result in account compromise and liability issues for us.
  3. Any attempt by unauthorized parties to access your Account is strictly forbidden.

Login Credentials and Password Protection

  1. Choose a strong password that meets the requirements on our registration form (e.g., complexity, length).
  2. Avoid reusing passwords from other services or public resources.
  3. Report any security incidents or concerns immediately.

Restricted Behaviour and Prohibited Activities

  1. Using or attempting to use the Platform for unauthorized purposes is strictly forbidden, including:
    • Collusion or cheating in gaming activities.
    • Promoting external websites or businesses on our forum (including links).
    • Interfering with another user's experience through spamming, harassing, defaming other users etc.
  2. We reserve the right to modify these rules and definitions at any time.

Multi-Accounting and Fraud Prevention

  1. Multiple accounts created for fraudulent activity will result in account closure and potential prosecution under applicable laws.
  2. Using bonus offers from multiple Accounts is strictly forbidden.
  3. We have an automated detection system that identifies suspicious patterns of behavior; where such activities are detected, all affected parties may face consequences.

Bonus and Promotion Rules

  1. Offers apply to eligible users only (those who meet specific conditions like location, deposit amount).
  2. Wagering requirements for bonuses must be fulfilled in the way stipulated in bonus terms.
  3. Only one Account per user can claim each promotion; multiple registrations with intent of claiming duplicate promotions are considered as one.

Wagering and Gameplay Conditions

  1. All wagers placed on our Platform (on casino products, sports betting or any other services) shall be final after your confirmation for the duration agreed at account set-up.
  2. In case you have an existing active Account, new registration with different details in order to claim another welcome offer is considered one.

Bonus Abuse Prevention

  1. Bonus abuse refers to actions aimed at misusing our offers (which may include exploiting weak points of our software or claiming multiple bonuses using diverse registration methods).
  2. Any deliberate actions to circumvent the system and gain advantage over others will result in account closure.
  3. Users found attempting such conduct may be referred to relevant authorities.

Deposits and Withdrawals

  1. Deposits can only be made with valid, eligible payment options listed on our website.
  2. Withdrawal requests will be processed upon successful verification of your identity (to prevent money laundering).
  3. All transactions must comply with applicable laws including those concerning AML/KYC procedures as a minimum requirement.

Verification Before Withdrawals

  1. Upon making withdrawal request we may ask for the relevant documentation to verify your account and payment history.
  2. We will process withdrawals promptly upon verification.

Processing and Review Procedures

  1. Transactions are processed daily in accordance with these terms.
  2. Withdrawal times vary between payment methods but generally follow standard banking practice (up to 72 hours).
  3. Any reversal due to errors or our own review procedures shall not result in additional fees for you; rather any loss or penalty would be compensated by us.

Responsible Gambling Expectations

  1. We encourage responsible gaming and set limits on deposits, stakes per spin etc.
  2. Please utilize tools offered by the Platform (e.g., self-exclusion options) if you need help controlling your behavior.
  3. Upon sign-up, users will receive information about such tools available for maintaining their online experience healthy.

Self-Exclusion and Account Restrictions

  1. You can choose to temporarily or permanently restrict access to our services through self-exclusion features provided on the Platform.
  2. By excluding yourself from an account that has been restricted previously (because of bonus abuse, unauthorized activity etc.) we will do so at once upon your formal application for exclusion via email or in chat support with a written request specifying intention to exclude.
  3. Our policy is based upon fair use; hence such temporary withdrawal shall allow us to reassess each situation separately on return after agreed period.

Game Fairness and RNG Systems

  1. We guarantee that our games are audited regularly, ensuring the integrity of random number generators (RNGs) and outcomes generated.
  2. Any concerns should be raised via support channels or other reporting mechanisms available through our Platform.
  3. External auditing by third-party organizations ensures compliance with fairness standards across all jurisdictions.

Technical Interruptions or Voided Gameplay

  1. The operation, security, integrity of software programs as well as reliability and speed (accessibility) for any products supplied to us at the time you start playing games we cannot guarantee due external factors including server overload etc.
  2. Our staff will promptly attempt resolving any issues that lead to technical failures affecting play.
  3. Your responsibility is maintaining awareness about such interruptions and making necessary adjustments according to your own needs as possible.

Suspension or Closure of Accounts

  1. We reserve the right at our discretion without prior warning, in order for these Terms & Conditions always to have a complete explanation by law if you wish an official notice before that we will provide.
  2. Reasons might be:
    • Exceeding daily withdrawal limits.
    • Abuse of our services (violating laws or terms).
    • Being unable to verify account details with required documentation within reasonable period, for your safety.
  3. Upon any restriction due to fraud attempt you may report such through support in order for further assistance preventing potential harm to other users.

Intellectual Property and Platform Ownership

  1. All intellectual property rights (including trademarks) connected to our services are owned or licensed by Sportaza Casino exclusively.
  2. You do not acquire title of copyright upon your participation on the Website; only a license is granted according to conditions stated in this document applicable also when changing circumstances may require any adjustment necessary.

Limitation of Liability

  1. We exclude all liability (except in relation to personal injury or death resulting from our negligence) arising out of use, including but not limited to:
    • Errors within software.
    • Incomplete, inaccurate information provided by users etc
  2. Under no circumstances will we be responsible for direct or indirect damages due losses caused either intentionally through fraud, gross negligence - such examples apply but other related claims against our liability beyond reasonable expectations shall not prevail; however all those should relate first towards third party.

Modification of Terms

  1. We can change these terms at any time by posting updated versions on the Platform.
  2. You will be subject to these changes as soon as you log in and use your account following a modification, since they do become effective immediately upon publication date.
  3. Continuing access indicates full acceptance without claiming exception towards updates applicable upon future visit or interaction.

Contact or Support Guidance

  1. Our support is available through various channels including our dedicated chat team (24/7 availability).
  2. For general queries about the Platform and its operation, please refer to our FAQs section which contains helpful information.
  3. If you are experiencing issues with your account or need assistance with withdrawing funds, kindly use our secure contact forms located throughout this website - support staff will get back with any needed documentation immediately upon request submission.

By using Sportaza Casino, you agree that all matters related to these Terms and Conditions be governed by the laws.